Order

Yes, all orders are tied to a specific email address, so you need to register before you can place an order.
There is no minimum order amount for orders.

The payment time depends on the payment method you choose:

  • Bank Transfer : Payments are received once they have been transferred and processed.
  • PayPal : Receive money when you submit your order.
Inventory cannot be automatically held until an order is submitted. Components that you have picked in your shopping cart will not be reserved until the order is submitted.
Yes, you will receive an email confirmation after submitting your order, which includes your sales order (ASO) number. You can also log in online and confirm that your order shows as "Submitted"
When your chosen carrier picks up your order, you will receive an email with a sales invoice and order tracking number. Note that some email providers occasionally mistakenly identify such emails and place them in the Bulk or Junk folder.
In general, orders that have already been submitted cannot be cancelled. In case of special circumstances, please submit << return request form to us >> and upon consent you will receive an RMA number and instructions on the return packaging. For return details, please review our Return Policy, and for assistance, please contact our Customer Service Department at sales@ontechelec.com.

Once the order is shipped, a copy of the sales invoice will be copied to the email address provided on the order and, if applicable, to the email address listed in the billing account.


As a registered user, you can retrieve a copy of your sales invoice in your order history at any time.

Product Information

  • ontechelec.com supplied components are usually RoHS compliant. The RoHS Directive (Restriction of Hazardous Substances) was created to regulate components made from hazardous materials such as lead and cadmium.
  • Our RoHS data is based on information provided by our suppliers and every effort is made to clearly label known RoHS products.
Most of the products in stock include batch (D/C) information on the search results page, but about 20% of the items only show the batch (D/C) to be 2 years old. We work with suppliers who do not currently provide lot (D/C) information to develop a process and strive to use this process so that all components listed on our website include lot (D/C) details.

Transport

You will receive an email with the tracking number of the item when the carrier picks up the order; Or you can enter it into your registered account, click "View Order" and view the shipping information of the specified invoice.

Delivery of domestic orders is generally shipped from Shenzhen within 24 hours, and overseas orders are shipped from Hong Kong within 24-72 hours, depending on the storage location and delivery time.

  • Yes, as long as you select your desired delivery method during the checkout process.
  • Our express service providers include Shunfeng Express, FedEx or DHL Express.

There are several reasons why your order may be delayed, including:


  • This order is subject to further review to comply with export regulations and shipments are suspended.
  • This order contains additional or additional shipping requirements (such as date codes, continuums, etc.) and therefore requires more processing time.
  • Unforeseen delays, such as the impact of bad weather or traffic restrictions. If the shipment is delayed due to weather conditions, we will indicate this on the website and you will receive an email notification of the shipment delay.
If you do not receive your shipment within the specified transit time, please consult the tracking information in the shipping notification to confirm the estimated delivery date. If the estimated delivery date has passed, please contact us by email to sales@ontechelec.com.
The components we provide will be shipped from Shenzhen or Hong Kong according to the situation.